Terms And Conditions

TERMS AND CONDITIONS
Booking – When booking a session/s, a contract is made when the booking is confirmed by Inchydoney Surf School either in writing, email or verbally.

In the case of late telephone bookings, when written/e-mail confirmation is not possible in time then the agreement is a verbal contract.

When making a booking with Inchydoney Surf School you are confirming that you have read and agree with these terms and conditions.

Exceptions to these terms and conditions cannot be made for any reason as we run extremely high quality sessions with limited spaces.

Gift Vouchers Must be used by use by date unless other arrangements have been made.

No refund is offered once the gift voucher has been offerd however the gift vouchers are transferable to other people.

Hire The client will obtain a refund is they notify the ASI Accredited School 24 hours prior to the time of the hire.

No refund will be made once the client has paid for, and taken delivery of, the hire equipment.

Payment – When a surf lesson is booked more than 14 days before the start date we require a deposit to secure the booking.
This amount will be 40% payment of the total. The remaining balance for the session will be due on arrival.
When a lesson is booked after 14 days we require the total payment of the surf lesson to secure the booking.

Payment can be made through the website, via pay pal or on the beach via card or cash.

Once the payment is received we will then issue a lesson confirmation written or verbally.

The person submitting the booking accepts responsibility for payment for everyone listed in the booking and is responsible for ensuring that all other persons listed in the booking are aware of the terms and conditions.

Discount – A discount can be offered to groups of 8 or more people only if the total payment is fully made 14 days before date of surf lesson. Changing your booking and Refunds –

Inchydoney Surf School will make every effort to arrange any changes requested after the booking has been confirmed, providing it is more than 14 days before the course start date.

Any changes are subject to availability if the changes cannot be made due to a lack of availability the deposit is non-refundable.

In the case where your group size drops in numbers from the original booking we must receive notification of this at least 48hrs before your lesson time via email/verbally.

If the changes are less than 48hrs before the session you will be charged for the number of people based on your original booking.

If the client has paid for a block of lessons at a discounted price, the refund will be based on the lessons already delivered at the undiscounted lesson price less the total amount paid.

No refund is offered if the client refuses to comply with the ASI Accredited School policy and the Instructor determines the client cannot participate in the activity.

If the client advises the Instructor of a medical condition such that the Instructor decides, that it would be unsafe for the client to participate in the activity, a full refund will be offered.

If the Instructor becomes aware of a clients medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.

We operate on a instructor to student ratio if the amount of people in your booking drops or increases this can effect whether we need another instructor team member.

Inchydoney Surf School reserves the right to cancel or postpone a surf lesson due to unforeseen circumstances and will make every effort to re-schedule surf lesson to another date.

Cancellations – All cancellations must be sent via email or phone call wherever possible and will be effective on the date, which they are received by Inchydoney Surf School.

Cancellation charges are payable as follows: Over 14 days a full refund of the deposit/payment will be given.

Less than 14 days 50% of deposit or payment will be refunded.

Less than 2 days deposit/ payments are not refundable.

Gift Vouchers – Gift voucher are valid for 1 year at date of purchase.

Any voucher issued due to none refundable deposits or due to lesson cancelations via Inchydoney Surf School may have limited dates for use. This will be at the discretion of the Surf School. Course Participation Liability and Other Important

Information – The activities of Surfing and associated activities carry a degree of risk both to people and property, even if enjoyed under proper supervision by qualified instructors.

All participants must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking.

All participants must complete an enrolment form before they will be allowed to take part in any listed activities.

Parents or guardians must sign for participants who are under 18 years of age. In certain groups where applicable a group leader/ Guardian can sign. i.e. .Schools a teacher can sign on behalf of the group.

Inchydoney Surf School does not accept any liability for any loss caused by failure to complete the declaration.

All participants must be able to swim at least 50 metres unless agreed by senior instructors.

In no circumstances should participants be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their physical abilities.

All participants must agree to abide to all instructions and decisions that Inchydoney Surf School and its instructors make.

Participants will have the use of Inchydoney Surf School equipment during their lessons. Whereas Inchydoney Surf School takes all reasonable measures to ensure the safety and good condition of that equipment, participants are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.

Inchydoney Surf School does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents, however,
inchydoney Surf School assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents.

All other liability or conditions implied by law are excluded to the fullest extent possible. Surf / Weather conditions – If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.

In the rare event that Inchydoney Surf School considers conditions to be unsuitable for your activity we will make all efforts to reschedule your lesson.

Due to summer time demand there is a slight chance we may not be able to reschedule and in this case a credit voucher will be issued.

Credit for any lessons owed can be used within 6 months from the date of the cancelled lesson.

Any lessons owed must be booked in advance and are subject to availability.

School groups – If conditions on the day are not appropriate for your chosen activity another time/date will be offered. Accommodation –

Inchydoney Surf School’s guide to places to stay is intended only as a guide to assist booking accommodation. When booking accommodation packages Inchydoney Surf School cannot be held responsible for any aspect of or problems arising from participantÙs accommodation arrangements.

Brochure and website accuracy – Whilst every effort is made to ensure the accuracy of Inchydoney Surf School’s brochure and website it is intended only as a guide to the services it provides and Inchydoney Surf School is relieved of any liability due to any errors or omissions it may contain, or any minor discrepancies between the brochure or website’s content and that service. Any likeness or image of you secured or taken on any of our courses or holidays may be used by us without charge in all media for genuine promotional or marketing purposes.

This includes promotional materials of any kind, such as brochures, leaflets, videos and the internet.

If you would prefer not to be used in any promotional materials please inform us in writing prior to your course.

Theft – We accept no responsibility for the theft, loss or damage to personal belongings or luggage from at any time during the duration of a clients surf lesson at Inchydoney surf school.

Prices – The prices printed on this website/form are valid at the time of publication. Inchydoney Surf School reserves the right to increase or reduce any of these prices any time after publication.

Law and Jurisdiction – These conditions form a contract between us which will be construed in accordance with Irish Law and it is agreed between us that each will submit to the jurisdiction of the Irish Courts.

Privacy Policy
All information and data, personal or otherwise, received by us will be kept private and confidential and in accordance with the requirements of the Data Protection Act. Complaints Policy and Procedure –

The ASI Accredited School is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.

Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.

The circumstances and results of any appeal are analysed thoroughly by senior management for their implications and acted on appropriately so as to remove any grounds for appeal in the future by improving the relevant functions.

Making Complaints Clients may make a complaint by telephone or in writing to: Inchydoney Surf School, Inchydoney beach, Clonakilty, Co.Cork Ireland ph : +353 (0)86 8695396

Recording and Resolution of the Complaint The ASI Accredited School is notified of the complaint. All complaints are recorded on the Client Complaint form The ASI Accredited School investigates the complaint.

Clients are notified in writing of the outcome of the complaint within 60 days from the time of receiving the complaint.

All complaint information is filed on the Complaints File Dissatisfied Outcome Should the client not be satisfied, then the client can seek arbitration by a third party acceptable to all parties to the grievance. If the complaint is not satisfactorily resolved within 60 days from the occurrence of the complaint, the client may request the ASI Accredited School to seek the services of a third party.

Arbitration will be undertaken when both the ASI Accredited School and the client agree on a third party.

If the complaint/grievance is still unresolved, the client will be advised of external organisations of appeal.