Terms And Conditions

TERMS AND CONDITIONS AND PRIVACY POLICY
Booking – When booking a session/s, a contract is made when the booking is confirmed by Inchydoney Surf School either in writing, email or verbally.

In the case of late telephone bookings, when written/e-mail confirmation is not possible in time then the agreement is a verbal contract.

When making a booking with Inchydoney Surf School you are confirming that you have read and agree with these terms and conditions.

Exceptions to these terms and conditions cannot be made for any reason as we run extremely high quality sessions with limited spaces.

Gift Vouchers Must be used by use by date unless other arrangements have been made.

No refund is offered once the gift voucher has been offerd however the gift vouchers are transferable to other people.

Hire The client will obtain a refund is they notify the ASI Accredited School 24 hours prior to the time of the hire.

No refund will be made once the client has paid for, and taken delivery of, the hire equipment.

Payment – When a surf lesson is booked more than 14 days before the start date we require a deposit to secure the booking.
This amount will be 40% payment of the total. The remaining balance for the session will be due on arrival.
When a lesson is booked after 14 days we require the total payment of the surf lesson to secure the booking.

Payment can be made through the website, via pay pal or on the beach via card or cash.

Once the payment is received we will then issue a lesson confirmation written or verbally.

The person submitting the booking accepts responsibility for payment for everyone listed in the booking and is responsible for ensuring that all other persons listed in the booking are aware of the terms and conditions.

Discount – A discount can be offered to groups of 8 or more people only if the total payment is fully made 14 days before date of surf lesson. Changing your booking and Refunds –

Inchydoney Surf School will make every effort to arrange any changes requested after the booking has been confirmed, providing it is more than 14 days before the course start date.

Any changes are subject to availability if the changes cannot be made due to a lack of availability the deposit is non-refundable.

In the case where your group size drops in numbers from the original booking we must receive notification of this at least 48hrs before your lesson time via email/verbally.

If the changes are less than 48hrs before the session you will be charged for the number of people based on your original booking.

If the client has paid for a block of lessons at a discounted price, the refund will be based on the lessons already delivered at the undiscounted lesson price less the total amount paid.

No refund is offered if the client refuses to comply with the ASI Accredited School policy and the Instructor determines the client cannot participate in the activity.

If the client advises the Instructor of a medical condition such that the Instructor decides, that it would be unsafe for the client to participate in the activity, a full refund will be offered.

If the Instructor becomes aware of a clients medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.

We operate on a instructor to student ratio if the amount of people in your booking drops or increases this can effect whether we need another instructor team member.

Inchydoney Surf School reserves the right to cancel or postpone a surf lesson due to unforeseen circumstances and will make every effort to re-schedule surf lesson to another date.

Cancellations – All cancellations must be sent via email or phone call wherever possible and will be effective on the date, which they are received by Inchydoney Surf School.

Cancellation charges are payable as follows: Over 14 days a full refund of the deposit/payment will be given.

Less than 14 days 50% of deposit or payment will be refunded.

Less than 2 days deposit/ payments are not refundable.

Gift Vouchers – Gift voucher are valid for 1 year at date of purchase.

Any voucher issued due to none refundable deposits or due to lesson cancelations via Inchydoney Surf School may have limited dates for use. This will be at the discretion of the Surf School. Course Participation Liability and Other Important

Information – The activities of Surfing and associated activities carry a degree of risk both to people and property, even if enjoyed under proper supervision by qualified instructors.

All participants must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking.

All participants must complete an enrolment form before they will be allowed to take part in any listed activities.

Parents or guardians must sign for participants who are under 18 years of age. In certain groups where applicable a group leader/ Guardian can sign. i.e. .Schools a teacher can sign on behalf of the group.

Inchydoney Surf School does not accept any liability for any loss caused by failure to complete the declaration.

All participants must be able to swim at least 50 metres unless agreed by senior instructors.

In no circumstances should participants be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their physical abilities.

All participants must agree to abide to all instructions and decisions that Inchydoney Surf School and its instructors make.

Participants will have the use of Inchydoney Surf School equipment during their lessons. Whereas Inchydoney Surf School takes all reasonable measures to ensure the safety and good condition of that equipment, participants are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.

Inchydoney Surf School does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents, however,
inchydoney Surf School assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents.

All other liability or conditions implied by law are excluded to the fullest extent possible. Surf / Weather conditions – If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.

In the rare event that Inchydoney Surf School considers conditions to be unsuitable for your activity we will make all efforts to reschedule your lesson.

Due to summer time demand there is a slight chance we may not be able to reschedule and in this case a credit voucher will be issued.

Credit for any lessons owed can be used within 6 months from the date of the cancelled lesson.

Any lessons owed must be booked in advance and are subject to availability.

School groups – If conditions on the day are not appropriate for your chosen activity another time/date will be offered. Accommodation –

Inchydoney Surf School’s guide to places to stay is intended only as a guide to assist booking accommodation. When booking accommodation packages Inchydoney Surf School cannot be held responsible for any aspect of or problems arising from participantÙs accommodation arrangements.

Brochure and website accuracy – Whilst every effort is made to ensure the accuracy of Inchydoney Surf School’s brochure and website it is intended only as a guide to the services it provides and Inchydoney Surf School is relieved of any liability due to any errors or omissions it may contain, or any minor discrepancies between the brochure or website’s content and that service. Any likeness or image of you secured or taken on any of our courses or holidays may be used by us without charge in all media for genuine promotional or marketing purposes.

This includes promotional materials of any kind, such as brochures, leaflets, videos and the internet.

If you would prefer not to be used in any promotional materials please inform us in writing prior to your course.

Theft – We accept no responsibility for the theft, loss or damage to personal belongings or luggage from at any time during the duration of a clients surf lesson at Inchydoney surf school.

Prices – The prices printed on this website/form are valid at the time of publication. Inchydoney Surf School reserves the right to increase or reduce any of these prices any time after publication.

Law and Jurisdiction – These conditions form a contract between us which will be construed in accordance with Irish Law and it is agreed between us that each will submit to the jurisdiction of the Irish Courts.

Privacy Policy
All information and data, personal or otherwise, received by us will be kept private and confidential and in accordance with the requirements of the Data Protection Act. Complaints Policy and Procedure –

The ASI Accredited School is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.

Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.

The circumstances and results of any appeal are analysed thoroughly by senior management for their implications and acted on appropriately so as to remove any grounds for appeal in the future by improving the relevant functions.

Making Complaints Clients may make a complaint by telephone or in writing to: Inchydoney Surf School, Inchydoney beach, Clonakilty, Co.Cork Ireland ph : +353 (0)86 8695396

Recording and Resolution of the Complaint The ASI Accredited School is notified of the complaint. All complaints are recorded on the Client Complaint form The ASI Accredited School investigates the complaint.

Clients are notified in writing of the outcome of the complaint within 60 days from the time of receiving the complaint.

All complaint information is filed on the Complaints File Dissatisfied Outcome Should the client not be satisfied, then the client can seek arbitration by a third party acceptable to all parties to the grievance. If the complaint is not satisfactorily resolved within 60 days from the occurrence of the complaint, the client may request the ASI Accredited School to seek the services of a third party.

Arbitration will be undertaken when both the ASI Accredited School and the client agree on a third party.

If the complaint/grievance is still unresolved, the client will be advised of external organisations of appeal.

PRIVACY POLICY

INCHYDONEY SURF SCHOOL will never, and under no circumstances, sell your personal information.

The operator of this website takes the protection of your personal data very seriously. We treat your personal data confidentiality and in accordance with the statutory data protection regulations and this privacy policy. The use of our website is usually possible without providing personal information. If personal information (i.e name, address or email address) is collected on our website, this is always done voluntarily. This data will not be disclosed to third parties without your explicit consent.

Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible. The following regulations inform you in this respect about the type, scope and purpose of the collection, use and processing of personal data by the provider.

Inchydoney Surf School

InchydoneyCo. Cork.

00353 86 8695396

E-Mail: info@inchydoneysurfschool.com

SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by changing the address line of the browser from “http: //” to “https: //” and the lock symbol in your browser line

.If SSL encryption is enabled, the data you submit to us can not be read by third parties.

Cookies

The internet pages partly use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.Server Data

For technical reasons, for example, the following data, which your Internet browser transmits to us or to our web space provider, is recorded (so-called ServerLogFiles)

: browser type and browser version

The operating system used

The website from which you visit us (Referrer URL)

Website you visit Date and time of your access

Your Internet Protocol (IP) address.

This anonymous data is stored separately from any personal information that you may provide and therefore, does not allow any conclusions to be drawn about a particular person. It is evaluated for statistical purposes in order to optimize our website and our offers.

Contact Possibilities

On our site, we offer you the possibility to contact us by e-mail, via a contact form or a through a booking, surf camp registration, voucher and large group prepayment forms. In this case, the information provided by the user will be stored for the purpose of processing his contact. A passing on of information to third parties does not take place under any circumstances. A comparison of this data with data, which may be collected by other components of our site, does not take place.

Access and Disclosure to Third Parties

We are using several trusted external service providers for storage, data analysis and data evaluation processes. These thoroughly chosen service providers meet the highest data protection standards. Only information absolutely required for the services is provided. We would only have to pass your personal data to third parties without your explicit agreement in case of obligation by a public authority or a court.

Service providers we are currently usingGoogle Analytics with Anonymization Function

We use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, hereafter “Google”. Google Analytics uses so-called “cookies”, text files that are stored on your computer and thereby allow an analysis of the use of the website by you.

The information generated by these cookies, such as the time, location and frequency of your website visit, including your IP address, is transmitted to Google in the United States and stored there.

We use Google Analytics on our website with an IP anonymization feature. In this case, your IP address will already be shortened and thus anonymised by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Google will use this information to evaluate your use of our site, to compile reports on our website activity, and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google.

Google does not claim to link your IP address to any other data provided by Google. You can prevent the installation of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to fully use all functions of our website.

In addition, Google offers a deactivation option for the most popular browsers, giving you more control over what data Google collects and processes. If you enable this option, website visit information will not be sent to Google Analytics. Activation does not prevent information from being transmitted to us or any other web analytics services we may use. To learn more about the Google opt-out option and to enable this option, please visit this link: https://tools.google.com/dlpage/gaoptout?hl=de.

Use of Google MapsWe use the “Google Maps” component of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, “Google”, on our site.Each time Google Maps is activated, Google sets a cookie to process user settings and data when viewing the page that integrates the Google Maps component. This cookie is usually not deleted by closing the browser but will expire after over time unless it is manually deleted by you.If you disagree with the processing of your data, you may disable the “Google Maps” service and prevent the transmission of data to Google in this way. To do this, you must disable the Javascript feature in your browser. However, please note that in this case, you will not be able to use “Google Maps” or only to a limited extent.

Use of “Google Maps” and information obtained through “Google Maps” is subject to the Google Terms of Use: http://www.google.de/intl/de/policies/terms/regional.html, and the additional terms and conditions for “Google Maps”: https://www.google.com/intl/de_de/help/terms_maps.html.

Google Web FontsThis site uses so-called web fonts, provided by Google, for the uniform representation of fonts. When opening a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

To do this, the browser you use must connect to Googles servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. If your browser does not support web fonts, a default font will be used by your computer. More information about Google Web Fonts can be found at: https://developers.google.com/fonts/faq and in Googles Privacy Policy: https://www.google.com/policies/privacy/.

Captain FormFunctions of the service Captain Form are integrated on our pages. These functions are offered by Captain Form Flavia Palace, Vladimirescu Street 10, Ground Floor,Timisoara 300195, Romania, EU

Fax: 0040-771-442717

By using Captainform on our website, booking of services can be made. We point out that we, as the provider of the site inchydonysurfschool.com, have no knowledge of the content of the transmitted data and their use by Bookinglayer. Further information can be found in the Privacy Policy of https://www.captainform.com/privacy-policy/

Facebook plugins (Like Button)On our pages, plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated. The Facebook plugins can be recognized by the Facebook logo or the “Like-Button” (“Like”) on our site. An overview of the Facebook plugins can be found here https://developers.facebook.com/docs/plugins/.

When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like-Button” while you are logged into your Facebook account, you can link the contents of our pages to your Facebook profile. As a result, Facebook can assign the visit to our pages to your user account. We point out that we as the provider of the pages are not aware of the content of the data transmitted and of their use by Facebook. For more information, see the Facebook Privacy Policy at https://de-de.facebook.com/policy.php.

If you do not wish Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account before visiting our page.

Twitter

Functions of the Twitter service are integrated on our sites. These features are available through Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit will be linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. We point out that, we as the provider of the pages, are not aware of the content of the transmitted data and of their use by Twitter. For more information, see the Twitter Privacy Policy at https://twitter.com/privacy. You may change your privacy settings on Twitter in the account settings: https://twitter.com/account/settings.

Google+

Our pages use features of Google+. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.

By the use of the Google + button, information is collected and shared worldwide. The Google + button will provide you and other users with personalized content from Google and our partners. Google stores both the information that you gave for the content of + 1 and the information about the page you viewed when you clicked +1. Your + 1s may appear alongside your profile name and photo in Google services, such as search results or in your Google profile, or elsewhere on websites and ads on the web.

Google records information about your + 1 activity to improve Googles services to you and others. To use the Google + button, a globally visible, public Google profile that must contain at least your name, is necessary. This name will be used in all Google services. In some cases, this name may also replace a different name you used when sharing content through your Google Account. The identity of your Google Profile may be displayed to users who know your email address or have other identifying information from you.

Use of the information collected: In addition to the uses outlined above, the information you provide will be used in accordance with the applicable Google privacy policy. Google may publish summarized statistics about users + 1 activity or share it with users and partners, such as publishers, advertisers, or affiliate websites.

Instagram

Functions of the service Instagram are integrated on our sides. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, United States. If you are logged in to your Instagram account, you can link the contents of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by

Instagram.

For more information, see the Instagram Privacy Policy: https://instagram.com/about/legal/privacy/

YouTube

Our website uses plugins from the Google-powered YouTube page. The site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our YouTube Plugin-enabled sites, you will be connected to the servers of YouTube. The Youtube server will be informed which of our pages you visited.If youre logged into your YouTube account, YouTube allows the association of your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.For more information on how to handle user data, please refer to the YouTube Privacy Policy at https://www.google.com/intl/en/policies/privacyYour Right to Information, Cancellation and BlockingYou have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing as well as a right to correct, block or delete this data, at any time. For further information on personal data, do not hesitate to contact us at any time.